Processing One-Off Payments

One-off Payments are typically made by CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. users on behalf of customers calling the contact centre via the CMP GUI Now called AgentView; the graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data.. One-off Payments can also be made via third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. self-care applications and interactive voice response systems (IVR Interactive Voice Response. An automated customer management interface that accepts voice and phone tone input to allow limited self-management of an account.) using the Record Payment web service XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents..

One-off Payments can be made using an existing or new credit/debit card or via batch CMP functionality.

One-Off Card Payments

If the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. chooses to make a one-off credit or debit card payment, the users must navigate to the account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. Summary, via the menu path Financials > Online Payments selecting the Add Payment option, launching the Payments Wizard.

• If configured, a Card Decision screen is displayed to the user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. to select an existing credit or debit card stored against the account or enter new credit/debit card details.
• If not configured, the Payments Wizard will launch the Add Payment Details screen.

The Card Decision screen will be configured if the Payment Provider supports new and existing credit/debit card payments.

Enter New Card Details

The user will be given the option to Store Card? for use in future one-off payments before entering the payment Amount and Reason.

On confirmation of the details entered, the third party Payment Provider interface is launched in the default browser and the customer’s credit or debit card details are entered on the screen displayed.

The Payment Provider returns a response code indicating whether a payment has been successful or not:

• When a successful payment response is returned, payments are posted to the Sales Ledgers, updating the account Balance.
• If unsuccessful, the configured Workflow Event is raised triggering any Actions. No amount is posted to the customer’s account.

All responses are recorded in CMP for auditing purposes and displayed on the Online Payments screen with the appropriate status.

Select Existing Card

The user must select the card chosen by the customer to make a payment from the list of cards previously used and stored, before entering the payment Amount and Reason.

On confirmation of the details entered, the third party Payment Provider interface is launched in the default browser and the selected credit or debit card details are automatically populated. The user must enter the customer’s CSC code before submitting the payment request.

The Payment Provider will return a response code indicating whether a payment has been successful:

• When a successful payment response is returned, payments are posted to the Ledgers, updating the account Balance.
• If unsuccessful, the configured Workflow Event is raised triggering any Actions. No amount is posted to the customer’s account.

All responses are recorded in CMP for auditing purposes and displayed on the Online Payments screen with the appropriate status.

Batch Payment Upload

Service Providers can have the ability to accept one-off payments via third parties outside of CMP, for example direct bank transfers and cheques.

To accurately reflect these transactions, payment details must be specified in a CMP Batch Payment Upload extract.

CMP searches for an account matching the account Number specified in an extract:

• If an account is successfully identified, CMP posts the payment details to the Sales Ledgers, updating the account Balance.
• If the CMP account cannot be identified the payment is posted to the configured Unallocated account, requiring manual investigation by the Managed Service MDS Global can operate an instance of CMP as a billing and customer management service on behalf of a service provider. In this situation, CMP is referred to as a Managed Service. to be processed.

Payments posted to the Sales Ledger will be matched to invoices via CMP Cash Matching.

Cash Matching

Because payments can be received from third parties via Generic Payment Upload functionality, when a payment is posted to the customer’s Sales Ledgers the payment will be posted but not applied to an invoice. That is, the invoice will remain open even when the account Balance is zero.

Configurable Cash Matching rules identify how unapplied payments are matched and applied to accounts, reducing the number of unapplied open transactions.

Typically, a payment covers the full open amount and will close an invoice.